Visitor Guide

Introduction

Here at Ross County, the only people we want to be daunted by the prospect of visiting our ground are the opposition team!

Therefore we’ve put together the following guide to give answers to some of the most frequently asked questions by people who are unfamiliar with the ground and the matchday experience.

Of course it’s impossible for us to answer every question here but we’re always happy to answer your specific questions and queries – you’ll find the way to get in touch in the CONTACT US section which follows.

Contact Us

Our normal office hours are Monday to Friday from 09:00 – 17:00 and for home matches. Details of any variations will be published in the news section of this site.

In Person:

At The Main Reception located in the West Stand during Normal Office Hours

By Telephone:

On 01349 860860 during normal office hours (Voicemail facility at other times)

By E-mail:

info@rosscountyfootballclub.co.uk - there is a full contact list in the contacts section of the website but if in doubt address your query here and it will be passed to  the relevant person or department.

Getting to the Ground

The ground is well signposted once you reach Dingwall and our full address including the postcode for Sat-Nav is The Global Energy Stadium, Victoria Park, Dingwall IV15 9QZ.

We are located only 5 minutes’ walk from the centre of town and less than 500 metres from the Train Station. If using service buses to get to the match then the stop located on Hill Street (beside the Royal Hotel) is the closest to the ground and included on most of the main routes to and from the town and is just a couple of minutes’ walk from the ground.

There is ample free and well signposted car parking in Dingwall Town Centre, whilst there is also car parking available for both home and away fans at the ground on matchdays at a cost of £3. Please note spaces are extremely limited for larger games and if in doubt please call to check the situation before leaving. Also note that the standard matchday traffic arrangements implemented by the Council Traffic Wardens and Police Scotland mean that access to the Stadium by car is not possible in the final 30 minutes before kick-off at any game.

Please bear in mind that weather and road conditions can vary greatly both from area to area and indeed compared with previous forecasts. Therefore we would ask all fans, and particularly those travelling longer distances, to check the up to date weather situation and forecast as well as road conditions and incidents before making the decision to travel for any match. Up to date information can always be found at www.trafficscotland.info

For information on all public transport including timetables and a journey planner tool, check www.travelinescotland.com

The Stadium Layout & Where to go

guide_photo_1.jpg

The aerial photo above should give you a feel for the general layout of the Global Energy Stadium and if you are unsure of where to go then always head straight for the Main Reception where we’ll be happy to help.

A common question from new or occasional Ross County or neutral fans is where we recommend them to buy tickets for. All areas have of course got toilet and catering facilities but as a general summary we include the following notes when buying tickets online.

The Jailend South Stand- located behind the goals, the South Stand does not offer such a good view of the game but is traditionally the noisy section of the home support. Popular with fans who've been coming to the ground for longer than they'd care to remember and the younger generation of Staggies alike.

The East Stand - running down the touchline, the East Stand offers a great view of the game although as it is accessed by walking along the rear of the Jailend South Stand to turnstiles 13 - 16, it is less suited for fans with mobility issues. The "Original" East Stand is located more centrally and offers great views of the game, whilst the "Extension" (added in 2012) is closer to the noisy Jailend Support.

The West Stand - running down the touchline, the West Stand offers good views of the game as well as being the stand most sheltered from the elements and is also the most easily accessible stand for fans with limited mobility as it is closest to the town. Effectively split down the middle by the tunnel and camera positions, we recommend the "Original" section for fans who want to be closer to the noisy support of the Jailend, while the "New" section offers better toilet and tea bar facilities and tends to be popular with families as well as fans with limited mobility.

The North (Away) Stand - although it is located behind the goals, having only been built in 2012 the Away Stand offers excellent views of the game as well as being well catered for in terms of toilets and catering facilities. Access is via turnstiles 1 - 4 and for those unfamiliar with the ground, when arriving at the ground over the Railway Bridge from the town centre the North Stand is at the far end of the ground.

Tickets - Prices & Ways to Purchase

We print and pre-sell tickets for all of our home matches here at The Global Energy Stadium, and although we always recommend you purchase your tickets in advance it is very rare that we sell out ahead of games.

You can pre-purchase tickets in person at the Main Reception at the Stadium or by telephoning 01349 860860 during normal office hours or purchase them online 24 hours a day through the online shop facility - click here to be taken directly there.

Normally pre-sales close at 08:00 on the day of the game over the web and at 12:00 over the ‘phone, but for almost all matches you are able to turn up at the Stadium on the day of the game and purchase a ticket from our Matchday Ticket office right up until kick off.

We would always recommend that you check this is the case ahead of high demand fixtures – particularly against Celtic and Inverness Caledonian Thistle – and you can do so by looking at the news section of the website where we will post updates if there is a possibility that we won’t have tickets on sale. Alternatively simply give us a call on 01349 860860.

For 2015/16 our prices are as follows: 

           Standard SPFL Premiership Matches 2015/16

 

East & West

Jailend (South)

Away (North)

Adult

£24.00

£20.00

£20.00

Concession*

£14.00

£12.00

£12.00

Under 16

£10.00

£10.00

£10.00

*Over 65/Under 18/Students in Full Time Education

                Premium SPFL Premiership Matches 2015/16                           Vs Aberdeen, Celtic, Hearts & Inverness

 

East & West

Jailend (South)

Away (North)

Adult

£26.00

£22.00

£22.00

Concession*

£16.00

£14.00

£14.00

Under 16

£12.00

£12.00

£12.00

*Over 65/Under 18/Students in Full Time Education

 

Please note that whilst we do not charge for babes in arms, toddlers do require a ticket as they will require a seat.

If requested, any fan purchasing or making use of a reduced price ticket (Concessionary/Under 16) should be able to provide proof of age/status. Failure to provide satisfactory evidence will result in you being charged the difference to the next applicable category and in exceptional circumstances may result in refusal of entry or ejection from the ground.

You should always retain your portion of the Ticket even once you are inside the ground and in your seat – it may be requested by a Steward and in the event of a match being abandoned is required for any application for either re-entry or refund.

Catering & Facilities Inside the Ground

Before and after the match Staggies Bar, is open to home fans only and offers both alcoholic and soft drinks – fans must have a valid match or Season Ticket to access the bar.

For a Saturday match with a 15:00 kick off Staggies Bar opens at 12:00, but please note that it proves very popular – generally speaking the bar tends to be full for the hour before kick-off.

Catering for fans inside the Stadium is provided through a number of tea bars with each spectator area served by at least one facility, these being operated by DPM Catering.

Whilst the menu can vary from time to time, DPM Catering work to ensure there is a range of hot and cold drinks and food items available whether you’re looking for a bite of lunch or a sweet treat.

They look to offer not only well priced and high quality food but to make sure as much as possible it is provided by local suppliers, with the Haggis Pie (topped with Neeps and Tatties) always popular with visiting fans looking for a taste of the Highlands.

The sample menu below with prices should give a good indication of the options available, although please note these can change through the course of the season. 

 

DRINKS

Hot Drinks (Tea/Coffee/Hot Chocolate/Bovril)

£2.00

Cold Drinks (Coke/Fanta)

£2.00 Large/£1.20 Small

Cartons of Juice (Capri Sun)

£0.80

Mineral Water

£0.80

HOT FOOD

Steak & Gravy Pie

£2.20

Haggis Pie

£2.20

Hot Dog

£2.20

Sausage Roll

£2.20

Scotch Pie

£2.20

Macaroni Pie

£2.20

SNACKS & TREATS

Empire Biscuits

£1.00

Crisps

£0.70

Chocolate Bars (Mars/Twix/Snicker/Kit Kat)

£0.70

Polo Mints

£0.70

Sweets (Fruit Pencils & Twists/Cola Bottles/Fried Eggs)

£0.10

*Correct as at July 2017

Whilst you are welcome to bring your own food into the ground, please note that regulations mean we cannot permit controlled containers (including drinks cans and bottles as well as Tupperware containers) into the ground.

If you have a specific issue such as a dietary or medical requirement then please CONTACT US and we will endeavour to do everything we can to meet your individual needs.

All areas of the ground have toilet facilities including accessible facilities for those with mobility problems and specific facilities for the Disabled.

Please see the CONTACT US section at the top for ways to get in touch.

Merchandise - The Club Shop

Our Club Shop is located in the West Stand just off Main Reception and offers a wide range of replica kit, leisurewear and clothing as well as traditional and modern souvenirs and gift ideas.

During the week the Club Shop is open every day and can be accessed from the Main Reception and on matchdays you’ll find the Club Shop itself open and accessible directly from the Road outside the Stadium.

Even if you can’t make it down to the Stadium you can find the full range of products available 24 hours a day via the online shop facility on our website – simply click here.

Getting More From Your Day - The Matchday Club & Mascot Packages

Younger fans can add to their Matchday Experience by joining our Community Department’s Matchday Club Coaching which offers 90 minutes of coaching using the state of the art indoor facility at the Highland Football Academy.

For normal matches the Matchday Club runs from 13:00 – 14:30 and as demand is extremely high we recommend you contact the Community Department on 01349 860862 to confirm availability and price before turning up for a session. Space is limited although where possible they will accommodate one-off bookings without the need to sign up for the season.

Of course the ultimate experience for youngsters is to lead the team out onto the park as our official Matchday Mascot – as you’d expect this is immensely popular so spaces are extremely limited, however if you’re interested please get in touch and we’ll be happy to confirm any availability.

Please see the CONTACT US section at the top for ways to get in touch.

Disabled Supporters

We pride ourselves on making football accessible for everyone, and are firmly committed to ensuring Disabled Fans are not alienated or discriminated against.

We offer the concessionary rate of entry to all disabled supporters and where a Personal Care Assistant is required they are admitted free of charge. Please note that if requested you are required to show proof you are in receipt of Disability Living Allowance to qualify for the reduced price (as per the condition attached to all tickets sold at a reduced rate).

To enable us to best meet the needs of Disabled Supporters, Main Reception acts as our Accessible Ticket Office at all times, including Matchdays.

Please note that there are Blue Badge Parking spaces reserved for free entry for Disabled fans, both home and away, on matchdays however for big games these do fill up well in advance of the game and no vehicles are admitted within the final 30 minutes of kick-off. Where access to the Car Park is not possible, the Traffic Wardens and Police will look to assist Disabled fans as far as they are able, usually by means of a drop off and collection point.

Wherever possible we would ask that Disabled Supporters CONTACT US before arriving at the ground as this gives us the best chance to understand and meet your individual requirements. 

Please see the CONTACT US section at the top for ways to get in touch.

Of course we hope that you’ll enjoy your experience so much that you’ll want to come back time and time again, but the only way we can make sure that happens is by listening to you – therefore if you’ve got a question that isn’t covered here or are looking for more information then please CONTACT US.

Likewise if you’ve been to a game or visited the Stadium and have feedback – whether it’s a bright idea we haven’t thought of, something you were really pleased with or something that left you disappointed – we’d be really grateful if you could let us know. It’s the only way we’ll be able to build on the things we get right or fix the things we haven’t, and if it’s a member of staff who’s helped make your day special we’d like to make sure we can say thank you.

Please see the CONTACT US section at the top for ways to get in touch.

Unacceptable Conduct

The Scottish Professional Football League has instigated an initiative on UNACCEPTABLE CONDUCT. This initiative makes it the responsibility of the club regarding the conduct of their supporters at both home and away games.

The list of offences is extensive but includes disorderly conduct, damage to the fabric of a stadium, using threatening or abusive words towards any group or gender. Colour or race, nationality, ethnic origin or sexual orientation. Transgender identity or disability. Also included are chants or songs of a racist, sectarian or of a grossly offensive nature and using words, conduct or displaying any writing or other thing which indicates support for, or affiliation to, or celebration of, or opposition to an organisation proscribed in terms of the Terrorism Act 2000'.

There is no list of banned songs or chants but the Safety Officer, Match Commander, SPFL Delegate, referee or the opposition club may report any of the above. Sanctions against the club can mean an official warning, a fine, ordering the game to be replayed or as a last resort the loss of points. We would ask fans to be mindful of this initiative as the club will take strong action against any supporter who brings the club into disrepute including a total ban from Victoria Park.

Fans are reminded that Victoria Park has a strict No Smoking Policy.

We kindly ask all supporters not to stand in the seated areas in the stadium during play.

 

Code Of Conduct

Ross County is committed to protecting the safety of all fans attending our football matches.

We aim to promote a friendly and welcoming environment and ask all fans to respect the following code of conduct when travelling to or attending any match the club is involved in.

Members of the public are asked to adhere to an acceptable code of conduct in compliance with the rules and regulations of the SFA and SPFL.

The following behaviour is not acceptable within the Global Energy Stadium:

  • Racist language or behaviour
  • To be under the influence of alcohol
  • To be in possession of alcohol
  • To behave in a manner likely to cause confusion , annoyance or nuisance of any kind
  • To throw any object on the playing surface

If you contravene any of the above, the stewards and police are authorised to remove you from the stadium.

We expect our own fans to respect this code of conduct when attending away matches.

Fans code of conduct displayed prominently at Victoria Park

Ross County Fans Code of Conduct

 

Prohibited items

Supporters are not permitted to enter the Global Energy Stadium whilst in possession of the following items:

  • Glass / Plastic bottles or cans
  • Pressurised containers
  • Flag poles
  • Golf umbrellas
  • Any alcohol

If you contravene the above, the stewards and police are authorised to confiscate the articles or deny you entry to the stadium

Again, we expect our own fans to respect these regulations when travelling to and visiting other stadiums.

Prohibited items signage displayed prominently at Victoria Park

Ross County prohibited items

Ground Regulations

  1. All matches are played in accordance with the rules and regulations of the Scottish Football Association, the Scottish Professional Football League and, where applicable, the regulations of FIFA/UEFA competitions.

  2. Play cannot be guaranteed to take place on any particular day or at any particular time and the club reserves the right to change its advertised fixtures without prior notice and without liability.

  3. Tickets allotted by this club/event organiser are issued on the express conditions that no holder thereof shall sell or transfer same for a larger price than appears on the face thereof. In the event of any breach of this condition the club reserves the right to cancel this ticket and to retain the money paid thereof on allotment.

  4. In the event of the match being abandoned after having kicked off you may be entitled to a refund of the cash admission charge paid at the turntstile in the determination of the club/event organiser acting reasonably.

    Where the match is abandoned before the expiry of the first half, admission arrangements for the rearranged fixture will be issued to those who attend the abandoned match. These arrangements in cases where the match is abandoned after the expiry of the first half shall be a matter of reasonable discretion for the club.

  5. In the event of an all ticket match being postponed for any reason, the ticket will be valis on the postponed date. In the event of postponement/abandonment/cancellation of a match you may be entitled to a refund (in full or in part depending on the circumstances) of the purchase price of the ticket. Please contact the club/event organiser for details.

  6. All children entering the ground must pay for admission or hold a valid ticket.

  7. Unauthorised persons are not permitted to enter upon the trackside, field of play or any other place specified by the club or police.

  8. With the exception of authorised media representatives holding accreditation issued by the club/event organiser, the taking of photographs or filming by any means inside the ground is prohibited. In addition, no transmission or reproduction, in whole or in part, in any form, or by any means electronic, mechanical, recording or otherwise is permitted save with a special authorisation in writing by the club/event organiser and, where appropriate, the prior consent of the Scottish Football Association, the Scottish Professional Football League or appropriate body.

  9. Only persons specifically authorised in writing by the club are permitted to offer newspapers, periodicals or any other articles for sale in the ground with prior written consent of the club.

  10. Unecessary noise such as from the use of radio sets and behaviour likely to cause confusion, annoyance or nuisance of any kind, is not permitted in any part of the ground.

  11. The use of threatening behaviour, foul or abusive language is strictly FORBIDDEN. Racial, sectarian, homophobic or discriminatory abuse or chanting is also forbidden and is considered as unacceptable conduct and may result in arrest and a lifetime ban from regulated football matches.

  12. Please note that it is an offence punishable by law for any person to enter or attmempt to enter the ground:

    1. Whilst in possession of a prohibited container.
    2. Whilst in possession of alcohol.
    3. Whilst drunk.
    4. Whilst in possession of any article or substance whose main purpose is the emission of a flare for the purposes of illuminating or signalling or the emission of smoke or a visible gas.
    5. Any article which is a firework.
    6. All persons entering the ground may be searched by Police.

  13. Standing is forbidden in seated viewing areas.

  14. Banners, or other articles which could, or might be used as a weapon, or to cause annoyance or unnecessary obstruction or offence, are not permitted within the ground.

  15. All persons entering this ground are admitted subject to the condition that they might be required to submit to a search to prevent prohibited articles being brought in to the ground which might be used to cause injury or damage to other persons or property.

  16.  Under no circumstances is it permitted to throw any objects which may cause injury or offence whether on to the pitch or track or otherwise.

  17. At all times, the right of admission is reserved by the club and in general no transfers within the ground are allowed. Spectators found in the wrong area amid opposing fans may be ejected.

  18. All persons entering this ground are admitted only subject to the above ground regulations and to the rules and regulations of the Scottish Football Association, the Scottish Professional Football League. Entry to this ground shall be deemed to constitute unqualified acceptance of these rules and regulations.

  19. The club reserves the right for its servants and agents and for members of police forces to remove from this ground any person who does NOT COMPLY WITH GROUND REGULATIONS AND WITH THE RULES AND REGULATIONS of the Scottish Football Association, the Scottish Professional Football League and, where applicable, the regulations of the FIFA/UEFA competitions or whose presence in the ground is or could reasonably be construed as constituting a source of danger, nuisance or annoyance to other spectators. 

  20. Smoking in non-smoking areas is strictly forbidden.

  21. On no account will admission be granted to a person who is the subject of a current football banning order.

  22. CCTV cameras may be in use and recordings could be used in proceedings.

INFORMATION

You should be aware that in terms of a protocol with the Scottish Police Service the details of any arrest or detention occurring in connection with a football match may be shared with the club. Football banning orders may be imposed on individuals who infringe these rules.

 

CCTV

A CCTV system is operated by Ross County Football club for your safety and security. The controller can be contacted on 01349 860 860.

 

NO SMOKING

This stadium is a no smoking zone.

 

PROHIBITED ITEMS

 

Under the ground regulations the following items are not permitted within the stadium. The unauthorised use of telescopic poles is not permitted. Any person found to be in possession of such items will be refused entry to the ground (see ground regulation 12).